Maintenance & Support
No more generic responses, we maintain a detailed documentation set for how your businesses digital presence runs, so that you get support that knows you and your business. We'll work for any timezone, with 24 / 7 monitoring options.
Included
The strongest differentiator here is not any single feature. It is the discipline around how support is run.
Our in-house website monitoring software can simulate a range of devices and world locations, so that you're not just confirming uptime and integrity for your region. It can catch content changes down to a few pixels, both visual and text content changes using image and semantic analysis - catching both downtime and possible attacks on your website.
We can help you establish and maintain planned update windows, backups, validation, and clean rollback capability.
A dual-pronged approach to documentation; both self-documenting (i.e tooltips in editors) and a rich PDF documentation set for reference when you need to know right away how to perform an action or respond to an event.
We offer audits to identify potential future problems before they occur, and give you an action plan for your time or for us to perform for you.
Support Tiers
All support offerings are non-contractual, you may switch support tiers for the upcoming month at any time. We also offer emergency support upgrades for a one-time fee (quote dependent) if you unexpectedly require a support plan or higher tier on short notice, i.e for an ongoing incident. Our response times are guarantees for meaningful, next step responses, not just a filler reply!
$99 / month
Oriented towards small to mid sized businesses with stable websites that haven't experienced major issues in the past year.
Response: Three day action plan turn-around.
$450 / month
A middle-of-the-road option to meet the needs of websites with increased complexity and uptime requirements.
Response: Same-day action plan response.
$1200 / month
This plan is best suited for corporate clients with extremely high uptime requirements.
Response: Three-hour action plan turnaround.
A meaningful production failure interrupting a key flow on the site: for example, a major outage, broken lead flow, or a security event with direct business impact.
Depending on your support plant tier, you may appoint a certain number of staff on your side appointed as points of contact for managing support tickets. This is because we offer training as part of support plans and because the more staff are involved in a ticket, the higher the frequency of ticket inquiries. It's often more ideal to keep one person as your point of contact to minimize confusion on tickets or conflicting information, however for the higher support plan tiers we do offer multiple to unlimited supported admins if that best fits your organization.
Yes, we maintain availability year round, employees receive that statuatory holiday pay and additional bonuses for work during this time, don't hesitate to reach out with the urgency you normally would have for a given issue!
Support inquiry
Let us know some details about your current website, or book a call and we'll help get this info!
